Last Updated: August 23, 2026
At ArDi Brands Inc., we want you to be satisfied with your purchase. If you have an issue with your order or are not satisfied with an eligible product, our Return, Refund & Exchange Policy explains how we can help.
Return Policy
30-Day Returns
We accept eligible returns requested within 30 days from the date your order was delivered.
For a standard change-of-mind return, the product must be:
- Unopened
- Unused
- In its original packaging
- Complete with all original components and accessories
- In resalable condition
Products that have been opened, used, damaged, or altered after delivery may not qualify for a change-of-mind return.
Personal-Use Products
Some of our products are intended for personal use.
For hygiene and product-quality reasons, opened or used personal-use products, including Nail Lab products, are generally not eligible for a change-of-mind return.
This does not affect your rights if the product is defective, damaged, incorrectly shipped, or otherwise covered by applicable law.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or you receive a product different from what you ordered, please contact us.
We may ask you to provide:
- Your order number
- A description of the issue
- Photos of the product or packaging, where applicable
After reviewing the issue, we will work with you to provide an appropriate solution, which may include a replacement or refund.
How to Request a Return
To request a return:
- Contact us within 30 days of delivery.
- Provide your order number.
- Explain the reason for the return.
- If the product is damaged, defective, or incorrect, provide photos where possible.
- Wait for our return instructions before sending the product back.
Please do not send a product back without contacting us first.
Return Shipping
For a standard change-of-mind return, the customer is generally responsible for the return shipping cost.
If the product was damaged, defective, or incorrectly shipped by us, we will work with you regarding reasonable return shipping costs where applicable.
Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law.
Refund Policy
When We Issue a Refund
If your return is approved, we will process your refund after the returned product has been received and reviewed.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us.
After reviewing the issue, we may provide a full replacement or refund, depending on the circumstances.
Our goal is to resolve these situations fairly and as quickly as reasonably possible.
Refunds for Change-of-Mind Returns
For an approved change-of-mind return, the refund will generally cover the purchase price of the eligible returned product.
Unless otherwise required by applicable law, original shipping charges are generally not refundable for change-of-mind returns.
Return shipping costs are generally the customer’s responsibility.
Non-Eligible Refunds
A refund may not be available for a change-of-mind return if the product:
- Has been opened or used;
- Is not in its original condition;
- Is missing components or accessories;
- Has been damaged through misuse or improper handling; or
- Is returned after the 30-day return period.
These restrictions do not limit any rights or remedies you may have under applicable law.
Refund Questions
If you have questions about a refund or believe you are entitled to a refund that you have not received, please contact us at:
Please include your order number so that we can assist you as quickly as possible.
Exchange Policy
Change-of-Mind Exchanges
We generally do not offer direct exchanges for change-of-mind purchases.
If you ordered the wrong product, selected the wrong option, or changed your mind, you may request a return if the product meets the requirements of our Return Policy.
Once the return has been approved and refunded, you may place a new order for the product you would prefer.
Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged;
- Defective; or
- Different from the product you ordered,
please contact us at:
Depending on the situation, we may provide:
- A replacement product; or
- A full or appropriate refund.
We will review the issue and work with you to determine the appropriate resolution.
How to Request a Replacement
Please contact us and provide:
- Your order number.
- A description of the issue.
- Photos of the product or packaging, where applicable.
Please do not return or dispose of the product before contacting us, as we may need information or photographs to review the issue.
Contact Us
If you have any questions about our Return, Refund & Exchange Policy, please contact us:
ArDi Brands Inc.
3089 Rolling Hill Drive
Columbus, IN 47201
United States
Email: diva.ardibrands@gmail.com
We aim to respond to customer inquiries within one business day, although response times may vary depending on weekends, holidays, and the nature of the request.
Important Note
Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be limited or excluded under applicable law.